Your Guarantee

We have taken the utmost care to produce high quality products which we hope you will enjoy for many years.

Our fine, handmade products are guaranteed to be free from defect in material and workmanship. In the unlikely event a product should prove to be defective, Diamond Dogs (U.K.) Ltd. will replace or repair the product at our discretion, free of charge.. This guarantee excludes normal wear and tear and providing our care instructions have been adhered to. Damage sustained by unsuitable use is not covered by guarantee.  Product assessment of any returned article is strictly according to our own expert’s opinion. The definition of unsuitable use is determined by Diamond Dogs (U.K.) Ltd. Repairs outside our guarantee are undertaken at cost.

To ensure you get many years of pleasure from your purchase please prevent your dog from scratching at its collar, removing it when playing with other dogs, or when your dog is engaged in activities which are liable to damage it. While our products are designed to be durable, they are not intended to be used in unsuitable situations. Some styles are harder wearing than others, but biting, pulling, scratching or lunging can potentially damage any collar or lead. Scratching to the surface of the crystal will diminish their brilliance and is not covered by guarantee.

Customized articles are made according to the size provided to us. We ask that you strictly follow our ‘How To Measure’ instructions. Failure to provide correct or accurate measurements is solely the customer’s liability. Diamond Dog (U.K.) Ltd. will not be held liable for any error made by the customer. Customized products are non-returnable and non-refundable.