Durability & Your Guarantee
We have taken the utmost care to produce quality products which we hope you enjoy for many years.
Our fine, handmade products are guaranteed to be free from defect in material and workmanship for one year from the date of purchase. Diamond Dogs (U.K.) Ltd. will replace or repair the product free of charge during this period, excluding normal wear and tear, provided our care instructions have been adhered to. Damage sustained by unsuitable use is not covered by guarantee. Repairs outside the guarantee period, or those not covered by guarantee, are undertaken at cost.
To ensure you get many years of pleasure from your purchase please prevent your dog from scratching at its collar, removing it when playing with other dogs, or when your dog is engaged in activities which are liable to damage it. While our products are designed to be durable, they are not intended to be used in unsuitable situations. Some styles are harder wearing than others, but biting, pulling, scratching or lunging can potentially damage any collar or lead. Scratching to the surface of the crystal will diminish their brilliance and is not covered by guarantee.
In the unlikely event of a manufacturing fault we will either repair or replace the item at our discretion. Product assessment of any returned article is strictly according to our own expert’s opinion. The definition of unsuitable use is determined by Diamond Dogs (U.K.) Ltd.
Customized articles are made according to the size provided to us. We ask that you strictly follow our ‘How To Measure’ instructions. Failure to provide correct or accurate measurements is solely the customer’s liablity. Diamond Dog (U.K.) Ltd. will not be held liable for any error made by the customer. Customized products are non-returnable and non-refundable.